STAR Servicios Lingüísticos gives its providers a voice

STAR Servicios Lingüísticos has carried out its first Provider Satisfaction Survey in order to receive evaluation by its external suppliers, identify their needs and listen to their suggestions.

The survey was sent to approximately 200 translators and proofreaders and contained a total of 30 questions covering five different areas: project management and dealings with STAR project managers; relations with the administration and creditor management department; the usability of the Provider Portal; technical support; dealings with the provider manager; and technical support and facilities provided by STAR for training in and use of the main working tools, Transit NXT and TermStar.

Such high participation (close to 50%) demonstrates our providers’ positive reception of this initiative.

On a scale from 0 to 10, providers gave a mark of 7.5 for their overall satisfaction in working with STAR, and the average total of marks received for closed questions was 7.03.

In general, professional areas and those connected to business relations were given a high mark. Instrumental areas (functionality of the provider portal, use of Transit NXT)received the lowest marks, with the survey demonstrating the margin for functional and ergonomic improvements in working tools and the company’s training and information policy.

“We believe that the results obtained can greatly help us to improve all areas affecting the relationship with our main service providers," says Anastasia Konovalova, STAR's vendor manager. “The quality of this relationship is crucial to the quality of service that we offer the client. What we do for our providers is reflected in our client's satisfaction; for us, they are two sides of the same coin."

To show our thanks for contributing to the survey, all participating providers will receive a short report detailing the results obtained.